16.07.2021

Taxi quality standard has been approved in St. Petersburg

Taxi quality standard has been approved in St. Petersburg

Saint Petersburg Committee on Transport has approved the standard of taxi service quality, informs the press-service of the department on July, 15th. The document has a recommendatory character.

The text of the document is published on a site of St. Petersburg administration. The standard contains a number of obligatory requirements, such as coloring of the vehicle, availability of identification lights, taximeter, a child car seat and an information memo in the cabin with contacts, data on the carriage permit and tariffs, as well as recommended ones like no visible damage to the car, no dirt and odor in the cabin and QR-code with the current data on the permit.

The document specifies the rights and responsibilities of the taxi driver and passenger and also contains recommendations. For example, the driver is obliged to observe traffic and sanitary rules, to have the Russian license (except for the cases specified by the law), driving experience of not less than three years and a trip sheet. He must not smoke in the car, and all the left belongings must be handed over for safekeeping to an authorized person of the taxi park. It is recommended to speak fluent Russian, to be neat, tactful, patient and friendly, to know the city well, to adjust air conditioner and music according to the passenger's wishes, and to negotiate the trip beforehand.

In turn, the passenger is also obliged to observe the traffic rules, sanitary rules and rules of transportation, not to spoil the car's saloon, bring small animals in carriers and cages, and dogs - in the muzzle, on a lead and with bedding. The recommendations also include a ban on smoking in the car, distraction of the driver, information on the peculiarities of the trip, such as the presence of small children, must be given during the order. Also, the passengers are recommended not to eat in the car, listen to music only with headphones and not to slam the car's door.
 
The standard also specifies in which cases the driver and passenger have the right to refuse a ride. The driver, for example, can refuse to carry a passenger if his/her safety is threatened, if he/she has to wait longer than the agreed or paid time, if there are too many passengers or if the driver cannot reach his/her destination for reasons beyond his/her control. The passenger can refuse if the behavior of the driver threatens his safety or if the driver violates the traffic rules or the rules of carriage.

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